Craftivating's non existant after sale service

I placed an order on 20 October 2023. The expected delivery date was the second week of December. To date, I still do not have my order. Craftivating do not communicate. The only feedback you get is an automated email response everytime you send them an email. Actually, I have not received that either with the last two emails. When you call the number, on different occasions I held on only to get cut off at the 5 minute mark. I sent 3 follow up emails before requesting a refund in January. It was amazing, I got a response to that email only hours after sending it. The response said the request was being sent to the finance department to process a refund. Of cause that did not happen. I sent two more emails to follow up on that, which were met by silence. End of February I finally got hold of someone telephonically. He was surprised the request had been "open that long" and would have the refund processed urgently. This was not done either. I sent an email on 15 April and did not even get the automated response this time. I am still waiting. I am appalled by this company. This was my first buy, it's safe to say I will never use them again.