Absolutely do not recommend

Placed an order on the 10th of January 2024 and ETA was between 24 Jan and 14 Feb, dates came and gone and no shipping details, no delivery and no communication. I logged a query on 23 Feb since that is their only platform to communicate with no email or contact details, to which they responded that they are still waiting for my order to arrive from their supplier and expected delivery in 7 to 10 business days. I wasn’t happy with the response or their customer service and voiced my unhappiness to which they responded that they are happy to cancel my order, so I accepted and requested a refund. I read through their refund policy and waited some more and on the 23rd of March had no communication and no refund yet. I emailed once again and received an auto response saying they’re closed for the long weekend and that is the last communication I’ve received. I am not sure what to do about this if someone could please point me in the right direction…