Poor Management of Order - Crafters Market Clearwater Mall Branch

The Manager of the above branch, Lizahn, dealt with my request to obtain a quote for and then have one of their designers/crafters produce a customised version of an article on display. Lizahn explained it would take up to two weeks, and given the time of year, I fully expected the process to only be completed in the new year. On 18/12/17, I sent the required email with the required image through to Lizahn. No acknowledgement of email so I followed up and was informed by Lizahn that she had received it and that it had been forwarded to the designer for a quote. Still no news by Friday the 22nd. I called the store, spoke to Joey as Lizahn was not available, and ascertained no progress had been made at all. Joey then took the matter in hand. She has been very helpful but my complaint goes more to the complete and utter mismanagement of the situation than it does to length of time. Designer requested line drawings which I sourced, supp**** and sent. Several calls and backwards and forwards communication with Joey, then a request to say the professional line drawing I sourced is not good enough, I must send something else! Then agreement to use the 2nd of the 2 images I sent for purposes of quote. Promised a quote by 10/1/18. No quote so called the store on 12/1/18 and finally got to the bottom of things..yes, they do have a problem with that specific designer. Well, what are managers for? So 3.5 weeks down the line, not even a quote and I am the one who's done all the chasing and following up. Pathetic. Lost potential customer and business opportunity, as if the item had been great, I was going to issue an order for similar items to give out as client gifts.