POOR CUSTOMER SERVICE AND NO SERVICE DELIVERY- REFUND DENIED!

I have never ever in my life come across such TERRIBLY DISGUSTING Service!!!

For Month of Communication and being made to pay for a Service, i am still waiting and i've received nothing, I had requested a product sent them a picture before hand and they said no problem they could do it, it took months before i could see the first sample, which was nothing close to what I requested, with Humble apologies and throwing their Crafter under the Bus they came back to me claiming they have a Crafter who is Amazing and can Execute the Vision,months went by and eventually I was so FRUSTRATED I even Suggested i would Drive to Pretoria from Johannesburg to collect the thing myself and after Several calls, emails and Texts i was told that I needed to pay a design fee(Which I Paid) and that all they were waiting on and as soon as POP was sent they would Dispatch my Order. Yet Again I waited and Two Months went past again, I was sent Apologies and a Picture of what was Supposed to be my Sample and Yet again it was nothing close to what I wanted. At this Point I was so frustrated as I have been waiting since 2017 and I have paid for a service and no Services received.

I requested a Refund and in a very Cheeky and tone of Disrespect the Area Manager Gerald said they Wouldn't give my refund. This is a Violation of my Consumer Rights!!!!!!!!!!!!