Unacceptable Unit Management with Craft Home

I’m being so generous with that 1- star rating!

I'm still fuming as I write this review about the disgusting experience I've had with Craft Homes, specifically with Donald the Estate Manager at the Marksman and Gustav the Rental Manager. Let's start with the most disturbing issue - the rats in my unit. Rats. In my home. I've reported it to Donald and Gustav, and instead of taking responsibility, they had the nerve to firstly ask me “if I still see and have them” as though I’ve taken them as my pets now and to further tell me to "fumigate" the apartment myself. Not to mention the profanity and telling me I'm being “Lastig” and “Be***”. I’m not living here under refuge, I would like the same urgency you require your rentals to be settled in. So I’m not being difficult, I just want a safe and pest-free living environment.

On top of the rat infestation, I've been without Wi-Fi for ages. I've complained multiple times, and the solution they've offered is to move me to a one-bedroom apartment or purchase a new router (which they did, but still haven't installed since October last year). It's mind-boggling that they can't even get this sorted.

And if that wasn't enough, I had burst pipes in my bathroom, which led to mold growth. While they fixed the pipes, they didn’t fix the tiles and didn't address the mold issue properly. It's like they're just patching things up without actually fixing the problem.

The lack of accountability and respect from these managers is appalling. It's clear they're more interested in collecting rent than providing a safe and habitable living environment. I'm appalled that I've had to endure this kind of treatment.