JK
Jina K

1 reviews | Active since Jan 2018

03 Mar 2025, 14:04

Site Agent Bertus - Craft homes Kyalami

Craft Homes Kyalami: I would like to take a moment to thank site Agent Bertus, at Craft homes site Kyalami. Unfortunately when I bought my unit in the complex I was not made aware of the extreme massive construction that would commence right next to my unit in just a few weeks after I received the keys. Betus assisted me a lot to ensure the noise & dust & other disturbances were kept to an absolute minimum. I phoned him often to complain, infact daily, & he was very approachable, & very willing to go the extra mile to make sure i was comfortable in my own unit. Bertus & his team made sure the massive construction next to me affected me the least. I also had a big problem with the solar geyser timer that kept ticking loudly in my ceiling at ungodly hours, & woke me from deep sleep daily, and after informing Bertus of this, that too i was sorted out in 2 days.

My experience with the site team last few months, Bertus & his team was very pleasant, for that I would like to thank you.

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Replies (2)
Craft Homes
Craft Homes's reply04 Mar 2025, 07:22
Official
Hi Jina,

Thank you for your kind words, we are pleased to hear Bertus addressed your concerns so timeously.
Craft Homes
Craft Homes's reply11 Apr 2026, 11:54
Official
Hi Jina,
Thank you for bringing this to our attention. We are sorry to hear about your experience, as this is certainly not the level of customer service we strive to deliver. Please be assured that we will investigate the matter and will revert shortly.  We appreciate your feedback.