AN
Andiswa N

1 reviews | Active since Mar 2022

26 Jun 2023, 11:10

Poor quality and poor response to snags

Experience with Fourways development…

Besides that the properties are smaller than their advertising video impressions… They use the cheapest materials they can find. I cannot recount how many snags one is still raising. The walls are breaking, had low water pressure for months and they blamed COJ, toilet cisterns had to be replaced, our gardens were over flooding- into the houses for some owners, oven hoods falling off for the 3rd time, walls were skew, some are cracking a year later and we’re told it’s normal for all new houses. It’s more than a year and we’ve bought properties before none of these issues were permanent

Myself and owners in the complex have never experienced the joy of a new house with Craft Homes, it felt like we bought properties to flip! Their nonchalance to our issues are unbelievable. Our toilets are leaking and we’re told by Body Corporate that Craft Homes says their budget for our complex is done, I had to pay own plumber.

My advise is try a different developer, they’re building more complexes in the area, I pity the heartache those buyers are going to experience. Don’t be lured by their pricing, you will pay a higher mental price

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Replies (2)
Craft Homes
Craft Homes's reply26 Jun 2023, 12:41
Official
Dear Andiswa 
Thank you for sharing your feedback about your experience with Fourways development. We apologize for the inconvenience and frustration you have encountered. We take your concerns seriously, and we would like to address them directly.

We understand that you have encountered various issues with the properties, including smaller sizes than advertised, the use of cheaper materials, and ongoing maintenance problems. We genuinely apologize for any discrepancies between the impressions provided in the advertising materials and the actual properties. We strive to be transparent and ensure that our customers receive accurate information.

Once again, we apologize for the negative experience you had with Craft Homes. If you would like to discuss your concerns further or require any assistance, please feel free to contact our Communications Director Shirley Michaux on ***.

AN
Andiswa N's update26 Jul 2023, 10:18
Reviewer Update
This was just a genetic reply non of my complaints are addressed yet. I was sent an email that my snags were fixed and I responded with pictures that nothing has been done!