No Consumer knowlage

We wanted to buy mall vouchers at the information desk. This is the second time this week we have tried to buy these vouchers for my grandmother. First we did everything we had to when it came to payment they didn't except cash, suppose that's fine we went to the bank deposited the money in our account and went back to the information desk. Had to go through the whole process again just to say that the transaction has declined we were told that we should repeat the process 4 times, after looking at the bank notifications we saw the money did went off the account and went to management to resolve the issue. They refused to assist us and said they can not do anything to the situation and we have to wait so they can call the system provider and the bank involved but that won't be able to assist us today. So again we went back to the bank got the proof of payment that they won't be able to reverse. The Managent didn't treat the situation the way they were supposed to and wasn't even available at first... they should really learn how to treat customers. Will definitely report this Mall to everyone... spending over 3 hours is to buy 5 x R200 vouchers is not fine in any way and was told this is not their problem.