Incompetence and uneducated security

I paid R6 for my parking ticket only to find that when i got to the boom gate to insert it, it registered as a faulty ticket. After pressing the Info button for assistance, i sat waiting for more than 2 minutes before someone actually answered in the call centre. Whilst there was a security guard standing another 20 meters in front of the vehicle at the boom, he did not assist either. After calling him to come over to me as no one was answering the intercom, he told me that he can't assist me and i must wait for someone in the call centre to assist. Not sure why they are standing there either then besides being useless if that is the case. Maybe its for job creation. Finally someone answered and said they could see me on the camera and still referred to me as ma'am. Clearly the camera must be faulty or the education level in the call centre needs to be re-looked as i am a male. And clearly time is not of the essence at the security office. Maybe because it was Sunday and they were reading the newspaper on the loo.Not impressed by the customer service if this is what Cradlestone have to offer. Don't feel safe in this centre if this is the incompetence you have to deal with.