Cradle Moon Lakeside Game Lodge
Unclaimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
Cradle Moon Lakeside Game Lodge
Unclaimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-50Unlikely
NPS Score
-50
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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tayyiba L
1 reviews | Active since Feb 2026
5 Feb 2026, 13:18
Discriminatory and Intimidating Treatment at Cradle Moon
My family and I had a deeply upsetting experience at Cradle Moon in December 2025. We paid the hiking fee on arrival and had been on the premises for less than 10 minutes. As the venue does not cater for Halal food, we were eating our own halal food in the parking area. We are Muslim, and eating halal food is a religious requirement for us. Two individuals who identified themselves as managers approached us and told us we were not allowed to eat there. We calmly explained our situation, but instead of responding respectfully, they became hostile and vulgar. We were told that if we wanted to eat halal food, we should “go somewhere else,” and were aggressively instructed to leave the premises. As we were leaving, the managers swore at us, and they attempted to provoke a physical confrontation. We felt threatened, unsafe, and humiliated. Despite not using any facilities or participating in any activities, our request for a refund of R800 was refused, and we were told to leave immediately. This treatment felt discriminatory and racially motivated, with no regard for our religious beliefs. After the incident, I found several online reviews describing similar hostile and discriminatory behaviour at this establishment, which suggests this is not an isolated incident. This experience left us distressed and shaken. I would strongly caution others, particularly people from minority or religious communities, to be aware of how they may be treated at Cradle Moon
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tayyiba L
1 reviews | Active since Feb 2026
5 Feb 2026, 13:18
Discriminatory and Intimidating Treatment at Cradle Moon
My family and I had a deeply upsetting experience at Cradle Moon in December 2025. We paid the hiking fee on arrival and had been on the premises for less than 10 minutes. As the venue does not cater for Halal food, we were eating our own halal food in the parking area. We are Muslim, and eating halal food is a religious requirement for us. Two individuals who identified themselves as managers approached us and told us we were not allowed to eat there. We calmly explained our situation, but instead of responding respectfully, they became hostile and vulgar. We were told that if we wanted to eat halal food, we should “go somewhere else,” and were aggressively instructed to leave the premises. As we were leaving, the managers swore at us, and they attempted to provoke a physical confrontation. We felt threatened, unsafe, and humiliated. Despite not using any facilities or participating in any activities, our request for a refund of R800 was refused, and we were told to leave immediately. This treatment felt discriminatory and racially motivated, with no regard for our religious beliefs. After the incident, I found several online reviews describing similar hostile and discriminatory behaviour at this establishment, which suggests this is not an isolated incident. This experience left us distressed and shaken. I would strongly caution others, particularly people from minority or religious communities, to be aware of how they may be treated at Cradle Moon
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Nazreen C
1 reviews | Active since Dec 2025
26 Dec 2025, 15:11
Most horrible experience at Cradle Moon Lakeside Game Lodge
On 25 December 2025, my family and I visited Cradle Moon Game Lodge. We purchased hiking tickets and then returned to our car to get water, while the children were having a small snack in the parking area, An employee approached us and told us that we were not allowed to eat or drink anything on the premises. We explained that we had visited about two years ago and were informed at that time we were allowed to eat because they dont cater halaal The employee then called other staff members who said they were managers. We tried to explain that we are Muslim and only eat halaal food, which is not catered for at the lodge, and that we also needed water before going on a hike. Unfortunately, the staff were extremely rude and dismissive. One of the guys even told us that we should go somewhere else, the one guy even said we can post it on Facebook He doesnt care Despite the situation, they refused to refund our money and told us to leave the lodge. We did not go hiking at all and were only on the premises for approximately 20 minutes. As we were leaving through the gate, the same staff members were standing there swearing at us. One of the women made an obscene gesture (showing her middle finger). There behavior was shocking —They were rude, arrogant, and completely unprofessional especially the one woman named Shante. There was no way to have a calm or respectful conversation with any of the staff involved This was a very unpleasant and disappointing experience, We were treated very badly We will be referring this matter to the authorities as well.
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Nazreen C
1 reviews | Active since Dec 2025
26 Dec 2025, 15:11
Most horrible experience at Cradle Moon Lakeside Game Lodge
On 25 December 2025, my family and I visited Cradle Moon Game Lodge. We purchased hiking tickets and then returned to our car to get water, while the children were having a small snack in the parking area, An employee approached us and told us that we were not allowed to eat or drink anything on the premises. We explained that we had visited about two years ago and were informed at that time we were allowed to eat because they dont cater halaal The employee then called other staff members who said they were managers. We tried to explain that we are Muslim and only eat halaal food, which is not catered for at the lodge, and that we also needed water before going on a hike. Unfortunately, the staff were extremely rude and dismissive. One of the guys even told us that we should go somewhere else, the one guy even said we can post it on Facebook He doesnt care Despite the situation, they refused to refund our money and told us to leave the lodge. We did not go hiking at all and were only on the premises for approximately 20 minutes. As we were leaving through the gate, the same staff members were standing there swearing at us. One of the women made an obscene gesture (showing her middle finger). There behavior was shocking —They were rude, arrogant, and completely unprofessional especially the one woman named Shante. There was no way to have a calm or respectful conversation with any of the staff involved This was a very unpleasant and disappointing experience, We were treated very badly We will be referring this matter to the authorities as well.
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Jeremiah
1 reviews | Active since Apr 2025
18 Nov 2025, 11:51
Cradle Moon Lakeside
On the 6th of October, we visited the cradle and the atmosphere was full with people celebrating their day in the park.. the staff and the management team were there to help us with our orders. Lance and Cindy you are guys are amazing people.
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Jeremiah
1 reviews | Active since Apr 2025
18 Nov 2025, 11:51
Cradle Moon Lakeside
On the 6th of October, we visited the cradle and the atmosphere was full with people celebrating their day in the park.. the staff and the management team were there to help us with our orders. Lance and Cindy you are guys are amazing people.
0
Replies (0)