Horrible Customer Service Spoils our Honeymoon!

We planned to have our honeymoon at Cradle Boutique due to the spectacular views, spa treatments, and game drives on offer. However, we could not anticipate the horrible customer service and the fact that there was no electricity from the moment we arrived.

We decided to arrive earlier than expected to take in the views from the restaurant while we waited for our room. The staff at the restaurant were rude from the moment we sat down and it took 30 minutes before we received menus to order a drink. We were unable to order ****tails due to no electricity and we couldn't order drafts because the property didn't have anything on tap.

When our drinks finally arrived, we asked for the bill straight away due to the horrible customer service. I had to walk to the bar on two occasions before finally receiving the bill 30 minutes later.

We then decided to book in at reception only to be greeted by further disappointment. We voiced our concerns about the lack of electricity and the fact that we've been treated like carbage from the moment we arrived.

To our surprise, we received blank stares with no apologies. We paid R5300 for the night!!! We were in complete disbelieve that this was happening to us.

I then requested a full refund and left immediately. I asked the receptionist three times for a full refund and he confirmed that it would take 4 days before the funds will reflect in my account.

This is to make sure that the refund is indeed paid and to warn others to never book accommodation here because as beautiful as it may seem, you'll be horrified by the lack of service at this place!