Booking.com and Cradle Botique ruined our anniversary

Do not book with this hotel on another website as when you get to the place the prices are different and even though they have partnerships and service provider issues this is ultimately the clients problem. Spent 4 hours waiting to get booked into a room on our 1 year anniversary. Also they do not have everything included as they state. The blonde female manager hide behind the receptionist and never bothered to apologies or speak to us directly. We just eavesdrop dropped on conversations with booking.com that made us feel very unwelcome. One specific sentence stating "we not kicking them out we just need to speak to you guys about these prices tomorrow." Why was kicking us out even brought up for something we paid for and a service provide issue that had nothing to do with us? I sent emails and reviews to both companies with no response or resolution so I will leave it at this.