Worst IT Software Support

I need to EXPRESS my absolute dismay and dissatisfaction with a IT service provider such as CaseWare. Actually we cannot complain about there service because there are no service. We pay massive amounts for licencing fees and then when you need support you have to hold on for 32 minutes just to be informed that they experience problems and are not able to help you. This is not the first time, on a previous occasion, I had to hold on for an hour before they answered my call. CaseWare, if you are that busy why don't you outsource your call center or employ more people to be able to support the users of your Audit software. You are actually the best marketers for opposition #Caseware#disappointment#frustrated