Useless support
I have tried phone caseware numerous time in the past 6 months and the call center is completely useless. The shortest hold time I have ever had was 35 minutes and then the consultant answers and cuts me off. I spend large amounts of money every year on your licenses but get terrible support. Please sort out your call centre
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CaseWare Africa's replyOfficial
05 Feb 2021, 08:30Thank you for taking time to provide us with this feedback. We have reached out to our Support Manager and emailed you directly to gather more information. If you feel this still the experience and has not improved since the initial complaint was raised, please don't hesitate to contact me directly on *** or reply directly to the follow up email sent.
CaseWare Africa's reply05 Feb 2021, 08:30
Official
Thank you for taking time to provide us with this feedback. We have reached out to our Support Manager and emailed you directly to gather more information. If you feel this still the experience and has not improved since the initial complaint was raised, please don't hesitate to contact me directly on *** or reply directly to the follow up email sent.