sM
shocky M
1 reviews | Active since Mar 2013
18 Nov 2021, 07:35
Disappointing service
The service I have been receiving from Caseware is very disappointing. I have been requesting for a password reset for the caseware community for 2 weeks but I’m not getting any joy. I don’t receive their links to reset, even on my junk mail there’s nothing. When I request again the link I get doesn’t give me an option to reset the password, the other incident I reset the password successfully but when I try to login in again it rejects my newly created password. I’m very disappointed with their service and I have mentioned this issues on the chat service but no one is bothering themselves to assist promptly
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Replies (2)
CaseWare Africa's replyOfficial
18 Nov 2021, 12:41We apologise for this experience when resetting your password. We would like to contact you to assist with resolution of this issue and ensure you can continue working without any further delays. This feedback has been escalated to our support desk and client experience department to ensure you don’t encounter any further delays. Please provide us with a contact number so that we can call you this morning and log a priority support ticket.
CaseWare Africa's reply18 Nov 2021, 12:41
Official
We apologise for this experience when resetting your password. We would like to contact you to assist with resolution of this issue and ensure you can continue working without any further delays. This feedback has been escalated to our support desk and client experience department to ensure you don’t encounter any further delays. Please provide us with a contact number so that we can call you this morning and log a priority support ticket.
sM
shocky M's updateReviewer Update
02 Dec 2021, 12:05I got assistance. Thank you very much, however I wish things dont have to be reported on this platform for clients to be assisted effectively and efficiently.
sM
shocky M's update02 Dec 2021, 12:05
Reviewer Update
I got assistance. Thank you very much, however I wish things dont have to be reported on this platform for clients to be assisted effectively and efficiently.