Student Account mishandled

I had a 2012 account with CPUT which was handed over to a collection company In-Quest Investigation. I was never contacted and I had to find out myself that my account was handed over. I then made arrangements with them and made a R1300 payment in August. Sometime in December when I wanted to pay again, my account was no longer with In-Quest, it was exchanged to Debt Tracker who added a lot of charges.<br> <br> When I inquired about this in CPUT, they didn't have a track of my account being handed over to in-Quest and my R1300 payment doesn't appear on their side. I emailed every person I was told to email and I never got any response from any of those persons. I had to go to Eduloan to get funds in order for me to be able to register with the varsity.