Cozié
Unclaimed Business
|1.7|27 Reviews (last 12 months)|This business does not respond to reviews
Cozié
Unclaimed Business
|1.7
27 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Cozié draws sustained criticism over its jelly bras, leggings and stockings, with shoppers saying delivered items are flimsier, thinner and smaller than the influencer videos and website images promise. Sizing complaints are frequent, especially from fuller busted buyers, alongside unanswered emails, slow refunds, PostNet return hassles and courier confusion. A smaller group of customers praise the comfort, smoothing fit, clean packaging and quick delivery of the bodysuits, two piece sets and jelly bras, describing the quality as impressive and sizing as accurate.
Performance(last 12 months):
Trustindex Rating
2.5NPS Score
-100Unlikely
TrustIndex
2.5
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.7|27 Reviews
Oct '25 - Sep '26
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJE
KS
MD
Michele D
1 reviews | Active since Jul 2015
14 Sept 2026, 19:38
Disappointed with customer service as there is NO customer service
Do not buy from Cozié South Africa. I placed an order on 26/08/2026 (Order COZ27021) and received it on 08/09/2026. The items are too big, so I sent an email requesting a size exchange to a Small on 09/09/2026—well within their 7-day policy window.I followed up via email on 11/09/2026 and even gave them my email address on Instagram and Facebook as requested by their team. I am being completely ignored. They are quick to take your money but offer zero customer service. Avoid this store!
Helpful (0)
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Michele D
1 reviews | Active since Jul 2015
14 Sept 2026, 19:38
Disappointed with customer service as there is NO customer service
Do not buy from Cozié South Africa. I placed an order on 26/08/2026 (Order COZ27021) and received it on 08/09/2026. The items are too big, so I sent an email requesting a size exchange to a Small on 09/09/2026—well within their 7-day policy window.I followed up via email on 11/09/2026 and even gave them my email address on Instagram and Facebook as requested by their team. I am being completely ignored. They are quick to take your money but offer zero customer service. Avoid this store!
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Replies (0)TL
TAMMANY L
1 reviews | Active since Jul 2011
10 Sept 2026, 17:06
Order not delivered !
I placed an order with Cozie and thay have not delivered! I have sent numerous emails regarding the undelivered items and not getting any responses at all! This service is completely unacceptable, I am going to ensure I supply negative reviews wherever I can, as well as take it further! Refund my money or SEND THE PRODUCT PLEASE!!
Helpful (0)
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TAMMANY L
1 reviews | Active since Jul 2011
10 Sept 2026, 17:06
Order not delivered !
I placed an order with Cozie and thay have not delivered! I have sent numerous emails regarding the undelivered items and not getting any responses at all! This service is completely unacceptable, I am going to ensure I supply negative reviews wherever I can, as well as take it further! Refund my money or SEND THE PRODUCT PLEASE!!
0
Replies (0)RM
CS
Casey S
1 reviews | Active since Jul 2011
4 Sept 2026, 12:02
****. DID NOT DELIVER GOODS.
****. Has not delivered goods. Did not respond to contact trying to find out about their delivery terms. Have finally responded accusing me of harassing their models with comments on their videos on Instagram. That was not me .. That was another unhappy customer. After they promised to deliver today - they have now has responded ( with anger and zero professionalism ) stating that they will cancel my order and refund me due to "harassing them" TYPICAL ****. They were never going to deliver.
Helpful (0)
|Replies (0)CS
Casey S
1 reviews | Active since Jul 2011
4 Sept 2026, 12:02
****. DID NOT DELIVER GOODS.
****. Has not delivered goods. Did not respond to contact trying to find out about their delivery terms. Have finally responded accusing me of harassing their models with comments on their videos on Instagram. That was not me .. That was another unhappy customer. After they promised to deliver today - they have now has responded ( with anger and zero professionalism ) stating that they will cancel my order and refund me due to "harassing them" TYPICAL ****. They were never going to deliver.
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Replies (0)KO
TC
Tamsin C
1 reviews | Active since Aug 2026
29 Aug 2026, 14:37
This bra and brand is a ****
These bras are a ****. My breasts are compressed against my chest (not supported) to give the illusion of cleavage. The seams are breaking on all 3 bras (I bought a set of 3), which cost me over R1,000, and I’ve only had them for 3 months. The straps slide out of the clip at the back, and I have to ask colleagues to fix them for me during the day because I cannot fix them myself. Even taking them off and putting them back on doesn’t stop the clip from sliding out. The bra creeps up my back, as though my breasts are pulling it forward (I literally cannot get a bigger or smaller size, so it’s not a sizing issue). AND it does not alleviate back fat and back rolls - the brand just makes sure to use skinny women in all their marketing videos. Perhaps the best part? The bras are made in China - there is nothing unique or signature to South Africa, as one might expect. You can probably find them cheap on Shein or some other Chinese retail site. Maybe the cherry on top is when I emailed them and explained my observations of their products, including asking for advice in case I’m wearing the bra incorrectly (because I got the bra for its “lift” factor and there is 0 lift, just compression). They coldly responded, saying, in a nutshell, “If you’re not happy, here’s how to return the bras.” Absolutely shocking customer service. Notice also how they don’t allow anyone to leave reviews on Facebook. You’re forced to digest the voluminous amounts of staged videos with skinny models and hand-selected reviews on their website that are nothing but good - until you pay a fortune for these bras and are met with such poor quality and service. Ladies, take your money to a bra shop where they can size and fit you properly. You will get better value for your money than this ****.
Helpful (0)
|Replies (0)TC
Tamsin C
1 reviews | Active since Aug 2026
29 Aug 2026, 14:37
This bra and brand is a ****
These bras are a ****. My breasts are compressed against my chest (not supported) to give the illusion of cleavage. The seams are breaking on all 3 bras (I bought a set of 3), which cost me over R1,000, and I’ve only had them for 3 months. The straps slide out of the clip at the back, and I have to ask colleagues to fix them for me during the day because I cannot fix them myself. Even taking them off and putting them back on doesn’t stop the clip from sliding out. The bra creeps up my back, as though my breasts are pulling it forward (I literally cannot get a bigger or smaller size, so it’s not a sizing issue). AND it does not alleviate back fat and back rolls - the brand just makes sure to use skinny women in all their marketing videos. Perhaps the best part? The bras are made in China - there is nothing unique or signature to South Africa, as one might expect. You can probably find them cheap on Shein or some other Chinese retail site. Maybe the cherry on top is when I emailed them and explained my observations of their products, including asking for advice in case I’m wearing the bra incorrectly (because I got the bra for its “lift” factor and there is 0 lift, just compression). They coldly responded, saying, in a nutshell, “If you’re not happy, here’s how to return the bras.” Absolutely shocking customer service. Notice also how they don’t allow anyone to leave reviews on Facebook. You’re forced to digest the voluminous amounts of staged videos with skinny models and hand-selected reviews on their website that are nothing but good - until you pay a fortune for these bras and are met with such poor quality and service. Ladies, take your money to a bra shop where they can size and fit you properly. You will get better value for your money than this ****.
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Replies (0)