GS
Granny S
1 reviews | Active since May 2022
12 Sept 2023, 13:24
Reinstate or I want my premiums back . WHY IS MY POLICY CANCELLED
I was contact on the 04th September 2023 regarding my policy being cancelled due to an unpaid debit order, my agreement with Covision was to debit my account on the 07th of each month which has always been the case with no issues, however I am now send a SMS to say the policy is cancelled. I contacted the head office and was promised a call back to date nothing. I REFUSE TO LET MY PREMIUMS GO DOWN THE DRAIN JUST LIKE THAT.
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Replies (3)
COVISION FUNERAL HOME's replyOfficial
12 Sept 2023, 14:12 Good day, we acknowledge receipt of the complaint/enquiry and apologise for any inconvenience this may have caused. We would love to assist you by investigating the matter and resolving it. Please send us your policy number to assist further. Thank you
COVISION FUNERAL HOME's reply12 Sept 2023, 14:12
Official
Good day, we acknowledge receipt of the complaint/enquiry and apologise for any inconvenience this may have caused. We would love to assist you by investigating the matter and resolving it. Please send us your policy number to assist further. Thank you
GS
Granny S's updateReviewer Update
12 Sept 2023, 14:54Policy number is 0803\99963
T G Garekoe
cell ***
ID : ***
T G Garekoe
cell ***
ID : ***
GS
Granny S's update12 Sept 2023, 14:54
Reviewer Update
Policy number is 0803\99963
T G Garekoe
cell ***
ID : ***
T G Garekoe
cell ***
ID : ***
COVISION FUNERAL HOME's replyOfficial
12 Sept 2023, 15:34Good day, thank you for the details. Our system shows that you have in fact been paying using PAY@ and not paying via debit order. Due to 3 unpaid premiums, your policy lapsed. There is record of a telephone conversation with one of our consultants on the 1st of September where you requested a policy restart. The policy restart was actioned, and we are currently awaiting approval from the underwriter. The approval process takes 2 weeks and once it is done, you will receive confirmation via SMS and a call. Please ensure that your premiums are paid monthly on time, and the correct amount to avoid any issues in the future. Thank you!
COVISION FUNERAL HOME's reply12 Sept 2023, 15:34
Official
Good day, thank you for the details. Our system shows that you have in fact been paying using PAY@ and not paying via debit order. Due to 3 unpaid premiums, your policy lapsed. There is record of a telephone conversation with one of our consultants on the 1st of September where you requested a policy restart. The policy restart was actioned, and we are currently awaiting approval from the underwriter. The approval process takes 2 weeks and once it is done, you will receive confirmation via SMS and a call. Please ensure that your premiums are paid monthly on time, and the correct amount to avoid any issues in the future. Thank you!