KS
Kobus S
1 reviews | Active since Aug 2018
25 Aug 2022, 23:53
Extremely disappointing customer service
This is the worst customer service I've ever experienced from Attorneys and would not recommend using Couzyns Attorneys Johannesburg. You will be disappointed. They are very expensive, do not reply to emails and provide absolutely NO feedback on progress (only a simple ABSA bond cancellation that does not require much to do). It's been 8 weeks with no feedback or correspondence from Lindiwe Luphondo, the person supposedly handling the matter.
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Couzyns Attorneys Rosebank's replyOfficial
16 Sept 2022, 11:50We refer to the complaint lodged by KobusS in response thereto :
Client requested cancellation of (x3) ABSA bonds .
We communicated with him where after he paid our cost. Client did not query nor was any questions raised about calculation of our costs . What client is not mentioning.... is that he registered (x3) bonds over his property in the past . It was clearly mentioned in our correspondence/ statement to him that we have to cancel (x3) bonds . The cancellation of ( 3X) bonds will be more expensive than if we had to cancel ( 1x) bond only. Our costs are based on the tariff fee prescribed by the Legal Practice Council.
Our documents were send by courier to Cape Town Deeds Office , we advised client we ready to lodge at the Deeds Office.
We received an email on 30 June 2022 from CLIENTS Attorneys requesting us NOT to proceed with lodgment at the Deeds Office. We were requested by CLIENTS Attorneys to lodge simultaneously with them, as it appeared that client SOLD his property , CLIENT appointed his own Attorneys to attend to the transfer of ownership simultaneously with the cancellation of his (x3) bonds . We furnish clients Attorneys with the necessary documents.
We started communicating with CLIENTS Attorneys directly as this is normal practice. It is expected from the transferring Attorney to keep his own client informed of the progress . It would appear this was not done....
We later discovered that there was a delay in the transfer process, when client made direct enquiries to ABSA.
The very same day we communicated with clients Attorneys, informing them we will NOW proceed with cancellation at the Deeds Office and will provide them with the original Title Deed upon receipt of delivery from the Deeds Office.
We confirm had clients Attorneys not become involved in this matter or requested us to proceed solo, the bonds would have been cancelled a long time ago.
Client requested cancellation of (x3) ABSA bonds .
We communicated with him where after he paid our cost. Client did not query nor was any questions raised about calculation of our costs . What client is not mentioning.... is that he registered (x3) bonds over his property in the past . It was clearly mentioned in our correspondence/ statement to him that we have to cancel (x3) bonds . The cancellation of ( 3X) bonds will be more expensive than if we had to cancel ( 1x) bond only. Our costs are based on the tariff fee prescribed by the Legal Practice Council.
Our documents were send by courier to Cape Town Deeds Office , we advised client we ready to lodge at the Deeds Office.
We received an email on 30 June 2022 from CLIENTS Attorneys requesting us NOT to proceed with lodgment at the Deeds Office. We were requested by CLIENTS Attorneys to lodge simultaneously with them, as it appeared that client SOLD his property , CLIENT appointed his own Attorneys to attend to the transfer of ownership simultaneously with the cancellation of his (x3) bonds . We furnish clients Attorneys with the necessary documents.
We started communicating with CLIENTS Attorneys directly as this is normal practice. It is expected from the transferring Attorney to keep his own client informed of the progress . It would appear this was not done....
We later discovered that there was a delay in the transfer process, when client made direct enquiries to ABSA.
The very same day we communicated with clients Attorneys, informing them we will NOW proceed with cancellation at the Deeds Office and will provide them with the original Title Deed upon receipt of delivery from the Deeds Office.
We confirm had clients Attorneys not become involved in this matter or requested us to proceed solo, the bonds would have been cancelled a long time ago.
Couzyns Attorneys Rosebank's reply16 Sept 2022, 11:50
Official
We refer to the complaint lodged by KobusS in response thereto :
Client requested cancellation of (x3) ABSA bonds .
We communicated with him where after he paid our cost. Client did not query nor was any questions raised about calculation of our costs . What client is not mentioning.... is that he registered (x3) bonds over his property in the past . It was clearly mentioned in our correspondence/ statement to him that we have to cancel (x3) bonds . The cancellation of ( 3X) bonds will be more expensive than if we had to cancel ( 1x) bond only. Our costs are based on the tariff fee prescribed by the Legal Practice Council.
Our documents were send by courier to Cape Town Deeds Office , we advised client we ready to lodge at the Deeds Office.
We received an email on 30 June 2022 from CLIENTS Attorneys requesting us NOT to proceed with lodgment at the Deeds Office. We were requested by CLIENTS Attorneys to lodge simultaneously with them, as it appeared that client SOLD his property , CLIENT appointed his own Attorneys to attend to the transfer of ownership simultaneously with the cancellation of his (x3) bonds . We furnish clients Attorneys with the necessary documents.
We started communicating with CLIENTS Attorneys directly as this is normal practice. It is expected from the transferring Attorney to keep his own client informed of the progress . It would appear this was not done....
We later discovered that there was a delay in the transfer process, when client made direct enquiries to ABSA.
The very same day we communicated with clients Attorneys, informing them we will NOW proceed with cancellation at the Deeds Office and will provide them with the original Title Deed upon receipt of delivery from the Deeds Office.
We confirm had clients Attorneys not become involved in this matter or requested us to proceed solo, the bonds would have been cancelled a long time ago.
Client requested cancellation of (x3) ABSA bonds .
We communicated with him where after he paid our cost. Client did not query nor was any questions raised about calculation of our costs . What client is not mentioning.... is that he registered (x3) bonds over his property in the past . It was clearly mentioned in our correspondence/ statement to him that we have to cancel (x3) bonds . The cancellation of ( 3X) bonds will be more expensive than if we had to cancel ( 1x) bond only. Our costs are based on the tariff fee prescribed by the Legal Practice Council.
Our documents were send by courier to Cape Town Deeds Office , we advised client we ready to lodge at the Deeds Office.
We received an email on 30 June 2022 from CLIENTS Attorneys requesting us NOT to proceed with lodgment at the Deeds Office. We were requested by CLIENTS Attorneys to lodge simultaneously with them, as it appeared that client SOLD his property , CLIENT appointed his own Attorneys to attend to the transfer of ownership simultaneously with the cancellation of his (x3) bonds . We furnish clients Attorneys with the necessary documents.
We started communicating with CLIENTS Attorneys directly as this is normal practice. It is expected from the transferring Attorney to keep his own client informed of the progress . It would appear this was not done....
We later discovered that there was a delay in the transfer process, when client made direct enquiries to ABSA.
The very same day we communicated with clients Attorneys, informing them we will NOW proceed with cancellation at the Deeds Office and will provide them with the original Title Deed upon receipt of delivery from the Deeds Office.
We confirm had clients Attorneys not become involved in this matter or requested us to proceed solo, the bonds would have been cancelled a long time ago.