Item send via courier from Joburg to East London was ******

On the 25th of July 2017 i went to the Post Office in joburg to courier Nike sneakers i bought from Totalsport worth R2099.95 and 9 pairs of socks. I used Speed Services. When the recipient went there in the 27th the parcel only had socks and the sneakers were ******. She logged a complaint at East London Post Office and signed a form and i did the same here in Joburg. The name of the recepient is Thembi Mbatha and her contact no is ********** 845. I then received an email from Speed services from a lady by the name Marinda Germishuys telling me that they have acknowledged my claim and she requested that i send her the Invoice for the sneakers and my ID copy which i did. She rep**** saying they will conduct an investigation and then cime back to me. Now it has been more than a month waiting for the update. Two days ago i called her told her that i am still waiting and she requested that i give her my claim no which they gave me 2 months ago, and i gave her the claim no and she said she will check and come back to me. Now i have been calling her and the Speed Services guys and i am being ignored. Please assist me. Your help is highly appreciated.