Delay and missing parcel

<p>I was suuposed to have receieved my parcel on friday the 28th July, the company delayed and asked for certain documents so that they can process and give me new delivry time. I sent them the documents and they responded stating that they are processing the documents and I waited on saturday I did not receieve any notification about the delivery. There came Sunday and they were still silent. On Monday the 31st Of July I sent them countless emails and tried calling but the phone was on voicemail since friday after that sent me an email stating that they have lost my parcel and I must send them a insurance number. I am absoloutly dissapointed because they are disroganized and do not keep their promise.</p>