Bad service delivery from Courier company "Courier it"

<p>We had trouble with our Telkom Wifi Router. I reported it on 28/09: Ref nr: 150CTK200216 ( Telkom faults - 10210) after numerous attempts to get it fixed, a telkom sub agent contacted my husband offering a wireless wifi router. My husband accepted the offer as he thought it was an upgrade to replace the current wifi router because the agent was well aware of our personal information. My husband arranged for them to deliver the wireless system at his work address in Witbank. After not receiving anything I contacted the customer care line to follow up and they confirmed that the system was already delivered by the courrier company on the 20/10 and signed for by Denise Martins : 840 ********** 087 which we are not even famil**** with. I was supposed to be delivered to HJK Jansen. We tried to get hold of the "Denise Martins" lady and after several attempts we found that she previously worked at Fast Sell properties that is close to our business premises as she was not employed there anymore. I contacted the operations manager of IT Courriers, Buye on 4/11 and he also confirmed that it was delivered to Denise Martins and even asked me if we don't know her. After confirming that we don't, he said that he will refer it to his manager and never came back to me. I contacted again on 07/11 and spoke to Sharlene from Courier it customer services and explained the matter to her. She also said that she will refer it to her manager and confirmed that they don't have any information regarding the instructions that was given by the Telkom sub agent to deliver the system. The only information that they did have was the tracking and delivery report that confirmed that Denise Martins signed for the system. Tracking nr: ********** 361. ( Courier it). She didnt have a solution for the problem. I followed up on 11/11 with Buye again and he said that the courier delivery guy was fired on 27/10 due to incorrect delivery of packages. (He was well aware of the problem when i contacted him the first time on 04/11 and didn't do anything to help). He didn't have any answer to my problem because they don't accept any responsibility for the incorrect delivery of packages. They don't even make an attempt to try and find my package. They can't even give me information of the sub agent that gave them instruction to deliver the parcel so o can try to contact them myself, nor can they try to contact Denise Martins to confirm that the package was delivered incorrectly and pick it up again to supply to the correct owner. In the meantime i'm paying my contract with telkom for something i don't have and still no attempt are made to find my package. </p>