Terrible Service from County Ford Goodwood

<p>I drive a 1.4 Ford Fiesta Ambiente 2013 model.</p> <p> </p> <p>On the 1st September 2016 i booked my vehihce in for its 60000km as County Ford Goodwood. The service adviser was Brett. I commented that the vehicle is making a knocking noise from the rear which they need to check out when servicing the vehicle. I also complained that the volume button on the steering wheel no longer works and instead of increasing or decreasing volume, it changes radio stations.</p> <p>The Adviser came back mentioning on the inspection of the vehicle the service adviser mentioned that one of the control arm bushes are worn and will have to be replaced. They did not have parts and the vehicle would have to come in again once they receive the parts. I asked whether the vehicle could e driven like that, and they confirmed that it could.</p> <p>Once of the techinicians also did a test drive with me to establish where the knocking noise came from. According to him it was the shock mounting rubbers that were worn and would have to be replaced, he also mentioned that it was a common problem on the Fiesta's and it will be repaired under warrantee.</p> <p>Where the problem comes in here.</p> <p>I was there on 1st September 2016.</p> <p>Since then i called the service Adviser to remind him of the booking and he mentioned that the parts havent arrived, that was 2000 kms after the vehihcle was in for the service.</p> <p>At 3000kms after the service i called the Serice Department Manager to complain about this entire situation and assured me that it would be sorted. When the service adviser called me back. he mentioned that the parts were never ordered and therefore the delay.</p> <p>At this point i reminded him of all the issues, namely the volume control on steering wheel, the contol arm bush, as well as shock mounting rubbers.</p> <p>His reponse to me then was, he was not aware of the Shock mountings or the knocking noise but it will be checked out and this after Brett initiated the techinician to go with me for a test drive.</p> <p> </p> <p>Today is 15 November 2016 and to date i have had no call again, or booking. This is now 4200kms later and exactly 2 and a half months after the first engagement.</p> <p>It does seem that County Ford Goodwood does not regard clients safety as priority which is terrible.</p> <p>Lance Paulse</p> <p> ********** 164</p> <p> </p>