Bad Experience

<p>I had the misfortune of opting to buy a new Ford Figo from County Ford Goodwood.</p> <p>The experience started with the salesman telling us that they don’t have any of the TREND models available and that they only have the TITANIUM models in stock with a R20 000 price difference.</p> <p>I then opted to buy back our trade in (a 2013 Ford Fiesta) which was still in good condition and since we bought the car new, I knew the history of the car.</p> <p>County Food quoted me 112744.96 which included an extended service plan, Service delivery, Roadworthy, Paint Protect, Smash and Grab tint & an Admin fee. The contract amount app**** for by County Ford was 121 544.96 financing. </p> <p>Furthermore when I reviewed the contact for the Fiesta I notice the following discrepancies:</p> <p>1. Delivery Charge of R 627, Which they explained as a tank of petrol <br />2. Delivery Fee of R 1824 unexplained<br />3. The Salesman added in a SuperShield Paint Protector of R 1362.30 which I never requested but was told it is standard.</p> <p><br />The smash and grab tint added to the Fiesta at a charged of R 2 918 was done extremely poorly and the grommets on the doors broken, the tank was not filled. </p> <p>The salesmen at this point were very helpful and ask me to bring back the car so that they can repair the tint and fill the tank. When I enquired as to which company performed the tinting I was told that the service department performed the tinting themselves.</p> <p>When I got the car back the second time it had even more damage than before, this time the boot spoiler as well as the rear window was badly scratched. I contacted the salesman and he then rep**** that the damage is on the outside and had nothing to do with the tint on the inside of the car.</p> <p>He then rep**** in a second message that as a curtesy they will repair the damage they caused. </p> <p>We then got a letter from the traffic department saying that we must renew the license for the Fiesta and upon inspection of the license disk I noticed that it was still the old disk. When I contacted the dealer I was informed that they have the registration papers with them, why was the disk not added to the car.</p> <p>I can honestly say that I am disgusted and extremely disappointed by the level of service and colourful accounting done by County Ford Goodwood.</p> <p> </p>