Useless customer service

<p>I have had 5 pairs of country road pants have broken in the past 2 years On Sunday I returned 2 pairs of pants and was told I could exchange them at the current cost. I just received a phone call telling me that the exchange has not been allowed since you only allow exchanges for quality within 6 months of purchase. So what happens if my pants break after having them for 6 months - which happened The excuse I got was not only that this condition is stated on my till slip but it is also in line with the consumer protection act You really have useless customer service and how do you expect any loyalty if this is how you treat customers</p>