Complaint about Country road stand alone store Sandton Mall

To whom it may concern.

I thought I would let it go but again I thought I should bring it to your attention to prevent someone experiencing the same bad service from Country road stand alone store at Sandton Mall.

On Saturday 2nd November, I visited the the store and bought a few clothing items. However in two of the items I had fitted I had no proper size and I therefore asked one of the ladies to please find the proper sizes at one of their stores and I would collect either at eastgate or mall of the south (item is attached on email, including the skirt that goes with it). The lady agreed and said she would request a keep aside and be in contact with me. That was the last time I spoke to her..

However, during the week I called to I followed up, though i couldn't remember her name, over the phone I spoke to another lady called Khanyi who works at the store. I told her my story and asked for her assistance. She said she would have to order the items from the warehouse as they were no longer on the floor and she no longer had the sizes, she took my number and said she would call me back. 48 hours passed hoping she would update me on the progress but I called to follow up. She then said she hadn't received a response from the "warehouse". Another 48 hours passed and u called AGAIN, when she picked up the phone and recognized my voice she said: "she was just about to call me" however, unfortunately there was nothing she could do to find the items or assist. I then had to call almost ALL shops to find the items.

Lastly I decided to visit the store once more Saturday morning the 9th of November. There was no one at the tills to assist and no wonder the calls would go unanswered and I found the tops were still on the floor but with no skirts. I then went to the country road inside woolworths store at sandton for assistance and found a VERY helpful but patient lady. I forgot her name, she was working with some other gentleman. She called several stores trying to find the items for me. When she logged onto the system, she found that the standalone store had 3 of the skirt sizes I was looking for. She then called them, one of the ladies she spoke to KNEW who this was for and they also gave her the run around trying to cover and protect a job that was not done. I could also see this lady being frustrated by her collegues as they were giving her the run around. Now imagine how I felt?

I am disappointed at the fact that had someone done not being lazy and did their job properly I would've had these pieces of clothing. Now they are sold out and are no where to be found, leaving me an unhappy and frustrated customer.

Thanks

Palesa