********** and Abusive

********** service. The manager completely lacks accountability. His staff made a mistake and instead of elegantly rectifying the mishap the waitress shouted at us very loudly to the point at which security asked her to calm down. My family member had just come back from the hospital and one would expect a country club to bring a certain level of decorum and grace but the complete opposite was experienced. It was entirely dissatisfactory and I wouldn’t recommend it to any person. I would like to note that we paid triple since the waitress withheld our change. This is despite being told that it would be impossible to pay with cash or a card since we were non-members. When we left, because of the unprofessional conduct of the manager, the team suddenly decided that cash would suffice. The inconsistency coupled with the abusive shouting is **********. I hope someone is held accountable. It is not the duty of the customer to read in the arbitrary rules of your institution, essentially when they deviate from other comparable commercial establishments. It is the duty of the institution to apply its rules of not serving non-members consistently and throughout. Shifting the blame onto the customer is utterly ridiculous. A bit of grace would go along way.