STAY AWAY !!!

On Mon, Jun 18, 2018 at 11:27 AM, Elize Bezuidenhout wrote:

Good day I reserved and paid for 2 Executive suites at Country City Lodge ( Houghton Estate) Got rooms 21 & 23 What a terrible disappointment when we arrived at the property. No security bare minimum in the rooms ( one bed and a garden chair, no desk, no complimentary coffee) No toilet seats on the toilet???? I walked into the rooms with my family ( one a minor child), and a representative from Country City Lodge, and we immediately walked out again. I contacted the manager to tell her that I just walked out of the property and she promised to be at the property within 20 min. I waited and waited no manager. I contacted Road City Lodge at Carnival City and was immediately accommodated for the night. I am still today waiting for the manager or any other representative to contact me regarding my stay or to offer a refund yet nobody even bothered. Your pictures on the internet and your website is definitely not what I expect from an executive suite. Extreme misleading information is posted on your website and on booking.com I have submitted a review to Booking.com and hopefully through them I will get some kind of response from you. I can not believe the low security measures that is in place at your establishment. This was the worst experience I have ever had at any property. I will most definitely not recommend you to any other person as the service and security leaves much to be desired. I felt completely unsafe at this property not even to mention my vehicle could have been damaged and property ****** from the vehicle had I elected to stay at this property. No sign boards at the entrance, no security at the entrance, anybody can just walk in and out and damage property with no one being any the wiser. Your property is unsafe and unwelcoming and the staff even more so especially the manager. Please respond via email with a solution to my money that I have paid for the unsafe environment that you have. I was barely 5 minutes in the room. Surely you do not expect guests that feel unsafe and was mislead by your marketing to pay the full price for the accommodation? Elize Bezuidenhout