Review of Counterpoint Debt Collection Services

I recently had my account transferred from MBD to Counterpoint, and the experience has been nothing short of frustrating. From the outset, reaching Counterpoint proved to be a challenge. Communication was poor and inefficient, making an already stressful situation even more difficult to manage.

After making my payment, I received a paid-up letter that was lacking critical information. This letter should have been comprehensive and clear, but it wasn't. I found myself having to request that Counterpoint inform MBD of my payment, which should have been their responsibility from the beginning. Instead, they repeatedly sent emails to the wrong MBD email addresses.

As a result, I had to personally follow up with MBD to ensure my payment was recorded correctly and my ITC profile updated. This added an unnecessary burden on me, as I shouldn't have to handle these tasks – it's part of what I expected Counterpoint to manage.

Despite my efforts, I am still stuck with an account that shows as unpaid on my credit score, causing ongoing frustration and potential financial repercussions. The lack of competence and reliability displayed by Counterpoint is astounding. MBD should seriously consider finding another debt collector who can perform their duties properly and provide better service to their clients.

In summary, my experience with Counterpoint has been overwhelmingly negative. Their poor communication, lack of attention to detail, and failure to fulfill their responsibilities have caused significant inconvenience. I would not recommend their services to anyone.