Ignorance seems to be bliss

I submitted all the required documentation to lodge a complaint against Discovery Health. I am registered for an approved chronic condition. Discovery refuses to provide clinically appropriate treatment as prescribed by my family practitioner as well as a physician specialist. Their attitude is pay an extra R900 per month levy or use the approved formulary item. I am a government pensioner and simply do not have the means to do this. Despite several e-mails to the Council I have had no feedback or even an acknowledgement from Mumsy Mashilo who was assigned to investigate. This matter has dragged on for over 7 months and I have been without life-saving medication for this period. Why this reluctance to communicate?