Council for Medical Schemes looking after the Medical Aids and not the members.

Since the 3rd of December 2020 I have tried to register a complaint against Discovery Heath but have been given the run around with no response.

Here is a copy of the emails sent. Copied from your website: Time limits for dealing with complaints:

Our aim is to provide a transparent, equitable, accessible, expeditious as well as a reasonable and procedurally fair dispute resolution process.

The Registrar’s Office will send a written acknowledgement of a complaint within 3 working days of its receipt, providing the name, reference number and contact details of the person who will be dealing with a complaint.

On the 3rd of December 2020 I submitted the attached complaint against

Discovery Health.As per your SLA above I have not received a name nor reference number.Instead I have received numerous emails from various people sunting me from pillar to post.

It is quite clear to me that you are there not to help the public BUT to protect the Medical Aids.

I re-submit the claim and expect a reference number and name of the person that will be dealing with my complaint by Thursday 24th December 2020 as per your SLA.

Regards,

C de Jager

Attachments area