Complaint about Imperial Med

<p>Good day, i trust that my experience with you will be satisfying.........</p> <p>I submitted my claim on 07.11.2016 for fees that i paid to the Olivier Dental lab. Upon my return after my dental procedure, I contacted the medical aid and I quieried about my refund. They said that they are doing a run on 18.11.2016. They assured me that i will receive my refund on 23.11.2016. Then it was not paid. Then again they assured me that it will reflect in my account on 24.11.2016, which is today. They ****. First it was a problem with the banking system now there has been a problem with the finance department. May i just add that i did swear a few times because of their service and that i wrote several emails to them regarding this matter. not once was the feedback that i got positive. the only positive thing that came out of this is that one of their employees transfered R500 to my account so that i could put petrol in my car and at least something to eat. oh before i forget. i was also refused to speak to someone in my language which is Afrikaans. after several requests it only came to pass. the feedback that i got now, is that the refund will maybe be available in my account by tomorrow. i personally feel like i was treated like a dog. at one stage i wanted the phone number of the finance department and i even refused that. they are trying to phone me several times now and i now refuse to talk to them, because i do not believe a word they say. i also requested full details of what was happening and i did not get that.</p> <p>i said to them that i am seriously considering to cancel my membership with them. but then i cant do that, because i need medical aid for my daughter and myself. my membership number is ********** 0217 at imperial med. Contact details for them are ********** 374</p> <p> </p> <p>regards</p> <p>karen</p>