CMC honors the big shots(medical schemes)

I thought that the CMC was to assist the public, but I guess I was wrong. I had a dispute with my medical policy, but I was not happy with the way their feedback. My dispute was based on the fact that I had to pay for an MRI when I had a policy that should have done that. The medical policy says they declined my claim based on the diagnosis, but they declined when I went to the casualty. By then the doctor had not examined me as yet. But the council heard from the scheme that I never made a claim. While the hispital was the one that called them for authorization. Then the CMC wanted me to provide a medical report, which costs R800. On top of the hospital bills am in due to the scheme declining my claim. The MRI is R8500. They never answer their calls. They seem to be representing the scheme rather than the public. I guess my taxes are not compared Momentum health4me