BREAKDOWN IN COMMUNICATION

I LODGED A COMPLAINT 10 MONTHS AGO CURRENTLY I AM WAITING FOR A RULING NO FEEDBACK IN 3 MONTHS ! DESPITE NOUMEROUS ATTEMPTS VIA EMAIL TO GET HOLD OF THE PERSON DEALING WITH MY CASE I WAS PROMISED REGULAR FEEDBACK PLEASE JUST CONTACT ME AS I AM IN THE DARK AS TO WHY YOU ARE AVOIDING ME. I WANT TO KNOW WHAT IS GOING ON WITH REGARD TO THE PROGRESS OF MY CASE.