Worst online shopping experience Cotton on!

I ordered online on the 20th of September. 29th of September I still have not received my items so I call them. Very useless exercise I part took in calling their call centre. Cotton on for 9 days failed to mention they have no stock of the shoe I order only saying this after I call in. Now it’s a day before I’m supposed to utilise the shoe and the call centre agent instead of showing me the other colours they might have after asking for a link she instead sends me the names of the colour, yes the names. I don’t know if they know the essence of ordering online, you see what you order not the names of the item. Cotton on I want my refund in 2 hours not days or you guys better deliver my order by tomorrow morning. I’m one petty person and I will go to your head office to retrieve my money with great urgency. Don’t try me