Worse customer service

I have never been more upset by the lack of service provided from a company.

I’ve sent multiple emails requesting a refund for a delivery I placed last week Thursday. I paid an additional of R80 for express delivery so that I could wear the item I purchased for an important event, obviously I had to make another plan. I also received my tracking number late, I emailed multiple of times requesting my tracking number. I phoned cotton on which by the way is impossible and no one has a clue what they’re doing.

I arrive at work on Monday to find that my passel was deliver that afternoon!

I definitely won’t be going to these stores very soon again.