WHAT POOR SERVICE! CUSTOMERS TAKE A BACK SEAT!!!!

Went to return a jersey at Rosebank, sales associate did not know that it was part of your stock holding. I asked if you currently had chunky cardigans in stock and was told no! When I walked past the shop on the way out of the centre - what do I see? CHUNKY KNIT CARDIGANS! I phoned head office to lay a complaint and ended up speaking to Nuraan who failed to mention that the area manager is on leave. When I phoned back to ask why I was not contacted, only then was I told he is on leave. When I wanted to speak to someone else I was told that one is in Australlia and one is opening a new store and do I know that there is only 1 manager taking care of all the Cotton On kids stores - NOT MY PROBLEM! Nuraan was very stroppy on the phone and put the phone down on me - LOVELY! So glad to see how head office staff treat customers - no wonder the store staff give such poor service! At the prices you charge for my clothes to be scrunched in a plastic bag I would rather go and spend the same amount at Witchery or Country Road and get my purchase wrapped in tissue paper and be put in a lovely paper bag. Sharpen up Cotton On - you leave your customers wanting more and very dissappointed.....