Useless Online Shopping Experience

The absolute worst online shopping experience ever! I ordered a birthday gift for my daughter online as my local Typo store did not have the item in stock. I requested that the order be delivered to my local Typo store which according to the order confirmation, would be ready for collection at the store between 1 - 4 business days. Well it has now been 5 business days and the order has not even been shipped from their warehouse yet. When the Typo store staff enquired, they were told by Cotton On customer service that the order will only be delivered to the store when they have a stock delivery.. It will not be sent separately. This is absolutely unacceptable and false advertising. Why have a 1-4 day delivery option to the store if this service does not exist. I will NEVER make use of their online shopping service again. There is also no contact numbers on their website or on order. When I requested this information on their online chat service, they refused to give it to me.