USELESS - DISAPPOINTING!!!!

I think giving this business 1 star is too much. I bought a dress online Monday, I specifically bought s that I could collect it at the store. Wednesday I spoke this useless person on the chat who assured me that my dress would be ready to collect before Friday, the persons name was MAHI. Thursday evening came, and I spoke to an agent called MASON, I advise him that MAHI told me my dress would be ready to collect before Friday. Mason tells me my dress would only be at the store by Monday,(how stupid is this, cant you just give me a dress from the store, just to save all this back and forth). I then requested Mason to cancel my order and refund me, he tells me the payment has already been processed so I have to wait for my refund, I go and check my bank statement only to see that the Cotton On payment is still processing, I saved my statement for proof. Today I get through to Ashmira, who now has to deal with my stress due to the lies I was filled with from Mahi and Mason. I had a family photoshoot today that I now had to cancel and my deposit of R875.00 now lapsed. I will never ever make use of your online services ever again as well as your stores. Every second week I would go into a Cotton On Kids store and purchase my boy over R1000.00 clothing. I cannot believe I got this TERRIBLE service from a company that I used to think so highly about!!!