Unacceptable service

Order no: *** I made the mistake of ordering a significant amount of winter essentials from the Cotton On online store a few days ago. Not only have I still not received my tracking no, I am completely unable to get help from Cotton On. I have attempted phone calls, emails, tweeting & sending DM's on Insta, to no avail. In light of the COVID virus it was my intention to be responsible & shop from home. Something I heavily regret because now I have NO IDEA when my clothes are arriving and I am not able to ask for a refund so that I can rather go in to a store to buy my clothing. I feel that you, Cotton On Company are not doing right by your customers. While I understand that the call centres are understaffed due to social distancing protocols, you CANNOT open e-commerce & take customers money and then not have resources & services available to help us when a mistake is made on YOUR SIDE. It is unprofessional and dishonest. I WANT A TRACKING NUMBER FOR MY ORDER & I WANT TO KNOW WHEN IT WILL BE DELIVERED - IMMEDIATELY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!