Unable to Submit a Return

I would give a zero rating if I could! We have been trying to return a pair of boots we ordered for over 3 weeks now. We have logged 5 returns online, and get not response, emailed the customer care line several times, We had one reply saying the courier company would collect the return the next morning, it's been 2 weeks now, no one ever came to collect. I have tried calling the customer care line which then directs you to call another remotely manned line due to COVID19, THIS LINE IS NOT MANNED - it cuts you off due to "high call volumes"! This is nonsense, this retailer seems like a *********** to me, easy to take your money but nowhere to be found when you need assistance. Cotton On should be ashamed of their customer service! STILL WAITING TO BE CONTACTED!

Order number W*** - Sort it out Cotton On!