TYPO CANAL WALK: SHOP WHERE CUSTOMER CARE GOES TO DIE!!

OMG is it just me or has Typo Canal Walk changed the mood or the team completely.. I get that its Covid but JEEZ!! the one thing you can actually spend some time at is retail to shop and just forget about the **** going on in the world right now. So I get to the store my hands are just sanitized and at the time the supervisor or manager does it, first of all I greet 1st she doesnt seem like she wanted to acknowledge me and doesnt greet back so I carry on in store and just brush it off, I get no customer service or offers on promotion info and the store wasnt even as busy staff on the floor just stares at everyone up and down making you so uncomfortable, they only assist white people and people with a certain image to the T, AND NEWS FLASH EVERY TEAM MEMBER AT THE TIME WAS A PERSON OF COLOR LIKE *** ARE YOU A SELF HATER. I walk around in the store with items in my hands I get offered no basket at all had to look around the store till I spotted it and got one myself.. I get to the POS to pay and exchange a faulty item because the policy states online you may return or exhange when not happy and they state "ANY TIME" there is no limit or time and the receipt has no information on it. So I proceed manager comes to overide the item with the most obvious look resentment on her face, the cashier didnt greet me either, she doesnt ask for my perks card or if I have any vouchers to use, they don't offer me WAP or Charity items like they always do I was so shocked I just wanted to get out of there already and usually they ask for details upon a return and contact number literally asked me for nothing. SO DISGUSTED AT THIS SERVICE: TO COTTON ON GROUP DO YOURSELF A FAVOR AND TRAIN THESE MISERABLE PEOPLE THIS IS NOT WHAT THE BRAND IS ABOUT. So disappointed I would rather not shop instore at all.