They don’t deliver!

I am writing to express my extreme frustration with the handling of my order(***) placed on the 28th of November 2025. To date, the package has not been delivered and all attempts to contact cotton on customer support via Direct Message on Instagram, email, and the live chat on your website have been met with complete silence. This lack of communication and the prolonged delays are unacceptable! I took one year break from shopping with them because of poor customer service! I want my package or my money back if you don’t want to deliver!