Terrible service from cotton on

The worst online shopping experience of my entire life! I've ordered twice from them and both times a disaster. I've been waiting 3 weeks to get a refund from the first order. This order was canceled by them without notification. Apparently the payment didn't reflect in there account. They asked me to place the exact order again and since the first order was on black Friday they can't give me the discount again but will refund me the difference. Still waiting for that refund although the agent confirmed the payment was done from their side.

Then, when I realized my second order was going to arrive late I informed cotton on the delivery address must be changed to my holiday address. They said it can't be done and I should wait for collection and change it with the courier. Although I did this, the package got sent back to cotton on. I mailed them to track the package and they informed me there was a delay in the delivery. After numerous mails they confirmed the package was sent back and some items are now out of stock and will be refunded. I don't even know what to say