Terrible Online Shopping service

I am dissappointed in the online shopping experience that I recently encountered with the cotton on online platform. I purchased an order and amended my address to my new address. For some reason when my details were given to the courier company, they were incorrect. My order never arrived and instead it was sent back to the warehouse. After 2 weeks, I try contact the support line and I am told that the delivery person could not find me and the items have since gone out of stock. Needless to say I was refunded.

Fast forward to this month, I try make another purchase - this time round, I am proactive about my order, I call DPD couriers, have an extremely terrible encouter with the agents Ms. Strauss and she reiterates that cotton typed in the wrong address. Now I foresee the same problem happening.

What is the point of have an online platform when it clearly cannot be managed? For a store like cotton on to make such mistakes is actually disappointing. I do not recommend this platform for cotton on. There are stores out there that really understand that customers need to get what they paid for and cotton on is not that store.