Shocking experience

So disappointed, what a frustrating experience. It has been over a month now that I have tried to return a pair of shorts. I have sent about 4 follow up emails trying to get someone to collect them. Keep being told courier will be in touch. Even gone into Cotton on only to be told I need to find a Factorie store as the shorts are actually from Factorie not Cotton on!! I purchased through Cotton on, surely your process should allow for returns to Cotton on. I have had it!! Your service consultants don't give a **** and just respond with the standard, scripted, generic ******* used in all responses. I have paid for the stupid shorts 20 x over with all the time and effort to get them returned. Shocking....