SAY NO COTTON ON STORE CARD -- SAVE YOURSELF & YOUR CREDIT RECORD

I love Cotton On so much and decided to open a store card to boost my credit record. Due to the high interest rate I opted to close the account. I closed the account thd beginning of last year (2020). Fast forward to the current year the accoung is hauting me as it is reflected as an active open account which is in arrears. I called the RCS Group to get a confirmation letter that the said account is paid up and closed. I was advised that the account is pending closure after numerous questions I was informed that the letter was email and on enquiry it was emailed to an email that was spelt incorrectly, due to someone's incompetence of spelling a same. I was adked security questions which I failed & then informed that I will only receive letter on provision of a copy of my identity documents and my signature. I MEAN WHAT HELL? WHY WOULD I COMMIT ***** ON AN ACCOUNT THAT IS ALREADY CLOSED? PLUS HOW IS IT MY FAULT THAT MY EMAIL WAS SPELT INCORRECTLY.

FYI, DO NOT GET A COTTON ON STORE CARD. CLOSING IT IS A MISSION. SAVE YOURSELF AND YOUR CREDIT RECORD!! THE SERVICE AT COTTON ON RCS GROUP IS PATHETIC!!