Return process a serious let down

Your return process of 2 weeks is too long. Your stuff don't seem to know the process when you call. One gets different answers depending on who you are dealing with.... I was also advised to call dpd Laser by one of tour consultants as I was supposed to get a tracking number for my return from them. Dpd Laser then said Cotton On was supposed to give me a tracking number. To call and wait for minutes on end with out being helped is a let down. Please train your staff to handle queries better