Poorest Online Customer Service!

Poorest Online Customer Service I have ever received. It took me over 2 weeks to receive my one order and ended up getting delivered to wrong address as well as couldn’t be found. I was then reassured by numerous Cotton On consultants I would receive a full refund whether I received the order or not. I have wasted my personal time, Minutes/Airtime contacting the delivery company, didn’t leave the house for a week awaiting that delivery and now have been told the refund will be done on Wednesday (2/3 weeks ago) and still waiting, never hearing back from the consultants. Totally unacceptable.