Poor delivery service

I am extremely disappointed with the delivery service of Cotton On. The order was placed on 29 July 2020 and I have still not received it, nor was a tracking number emailed to me. I received the tracking number now after contacting customer support and to my horror I find out that my parcel ended up in another province! It wasn’t delivered to me because the address was “incomplete”. I can’t fathom how this is so as the order confirmation that was emailed to me clearly has my delivery address and contact number on it. This has caused a considerable inconvenience.